Are you a proactive leader who thrives on ensuring high levels of member, guest and team satisfaction?
Are you ready to set the stage for your growth into a General Manager/COO role?
Do you have what it takes to uphold the legacy of fun, family, friendliness?
The grass IS greener here at The Country Club at DC Ranch!
The Director of Clubhouse Operations plays a pivotal role in creating a welcoming and enjoyable environment for members and guests, ensuring that the clubhouse operates smoothly and delivers exceptional experiences across various events and daily operations. This person is responsible for hitting multiple department goals and ensures proper training and service procedures through designated managers. This individual is expected to base decisions off the Club’s Strategic and Operational plans. Coordinates and functions as a key operating Director and visible amongst members and guest to ensure high level of service and satisfaction. The Director of Clubhouse Operations is similar to an “Assistant General Manager” and will also fulfill the role to the club’s Core Executive Management Team, comprised of the following: General Manager/COO, CFO, Director of Human Resources, Director of Clubhouse Operations.
This is a full time, exempt position that reports directly to the General Manager/COO. This position will supervise the following: Executive Chef, Clubhouse Dining Manager, Men’s Grille Manager, Ranch House/Pool Manager, Ladies and Men’s Locker Room Manager, Valet Manager/Supervisor, Housekeeping Department, Continental Breakfast, Youth Activities Manager, and External Housekeeping and Cleaning Services
Why The Country Club at DC Ranch?
The Country Club at DC Ranch is a member-owned, nationally acclaimed private golf and country club poised prominently near the McDowell Mountains that features a championship caliber golf course displaying the design artistry of Tom Lehman and John Fought, a stunning 45,000 square-foot Ranch Hacienda Clubhouse, six tennis courts, pool complex and fully appointed fitness facility. The Country Club at DC Ranch embodies an exclusive desert lifestyle – its vibrancy and warmth welcome members, their family and guests and the Club heralds its Mission Statement, as follows: Through exceptional hospitality, The Country Club at DC Ranch is committed to building tradition and dedicated to being the pre-eminent southwest lifestyle club by creating a legacy of fun, family and friendliness.
Benefits we offer:
Health, Vision, Dental insurance (Full-time)
Pet insurance, Pet Discount Program (Yes, we care about your fur baby(ies)! AND this is for ALL employees)
Discounted Life Time Membership
Matching 401k
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
Employee Retail Discounts
Golf Privileges
Referral Program
Complimentary lunch during shift
Employee Scholarship Fund (up to $10,000 for you and your dependents)
Growth Opportunities
& more!
Qualifications to join our team:
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred but not required).
• Minimum 5-7 years in food & beverage management in an upscale restaurant.
• Proven experience in clubhouse, restaurant, or hospitality management with at least 10 years of management experience in a similar or high-end hospitality environment.
• Effective project management skills; must be well-versed in how to keep track of deadlines, milestones, and critical paths.
• Must remain clam under pressure and maintain expedient execution of events, resolution of conflicts or complaints, while maintaining a leadership position.
• Must possess effective problem-solving, verbal, and written communications skills, while demonstrating respect for all team members.
• Has strong leadership, organizational, communication and listening skills; is able to absorb a multitude of ideas and filter to the most important and viable options for actions and completion.
• Strong Writing, Structure and Grammar Skills.
• Ability to multitask and prioritize tasks effectively.
• Expert Knowledge of food and beverage operations.
Key Responsibilities:
• Provide creative leadership and direction to team leaders and consistently hold team accountable at the highest level.
• Develop tactical plans to further provide a personalized member experience with the assistance of all departmental teams under their responsibility.
• Responsible for maintaining a high Employee Satisfaction level and responsible for the action plan annual post survey.
• Responsible for a tactical “Service Recovery” on which they will be responsible for communicating with the entire team.
• Responsible for managing ‘Member Feedback Program’ for the Club departments in order to track Club performance and member feedback.
• Establishes and maintains open and approachable relationship with the membership while being proactive with their needs. The expectation is to address members by name and maintain visibility and a management presence.
• Coordinates with the General Manager - COO / CFO / Director of Human Resources as appropriate on clubhouse staff compensation, performance appraisals, disciplinary actions, and other significant personnel actions.
• Coordinates closely with Human Resources for new hires, terminations, performance evaluations, and employee relation issues and is responsible for overseeing hiring, training, developing, and evaluating staff.
• Places great importance on staff communications and interaction. Conducts weekly operations meetings for all relevant parties and pre and post service meetings, to ensure understanding of the expectations and quality of outcomes for every member experience.
• Inspects to ensure that all safety, sanitation, energy management, preventative maintenance, and other standards are consistently met.
• Develops operating budget for all food and beverage outlets, housekeeping, youth activities, valet and men’s and ladies locker room; and adheres to budgetary guidelines in management and operation of the Clubhouse, personnel costs, and projections for the operation of all departments under their control, and maintaining a check book system for tracking operating expenses.
• Works with Finance and Purchasing departments to ensure the appropriate controls and cost-effective procedures related to purchases, inventories, suppliers, and other necessary expenditures that are in place.
• Adheres to budgeted labor standards and reviews daily/weekly to respond to any unforeseen variances.
• Keeps the General Manager - COO informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance.
• Participates in New Hire Orientation program for Club team members and any other learning and development training as sees fit.
• Help plan and approve external and internal marketing and sales promotions activities for all responsible departments.
• Collaborate with event organizers and outlet management to determine event requirements, including catering, decorations, AV equipment, and staffing needs.
• Responsible for Auditing and Approving Weekly Payroll / Service Charge Distribution.
• Oversees updates within Jonas POS from management execution.
• Must be Staff Liaison for House Social Advisory Committee. Is responsible for the agenda, the schedule, and the minutes.
• Has a fundamental understanding of all facets of a lifestyle club including food and beverage, golf operations, agronomy, facilities, fitness, and tennis, etc.
Please apply directing through our website at https://www.ccdcranch.com/public/career-opportunities